Woodmagicpens.com offers a 30 day money back guarantee. Products that have not been personalized with laser engraving may be returned for any reason for a 100% refund of your purchase price or product replacement at the customer's discretion. Return shipping is not refunded. Products which have been customized may be returned for replacement only.
Any item in need of minor repair, such as a loose band or cap, will normally be repaired at no cost. The customer is responsible for shipping charges only.